Are cleanings same day and time each cleaning?

Yes- biweekly cleanings are done every two weeks on the same date and time. There are two cleaning slots- mornings between 8:30-am and noon and afternoon cleanings 12:30pm and 4:30pm. If you have an afternoon appointment timer allow for 30 minutes before and after you scheduled time.

 

Will I have the same cleaner each time? Yes- we pride ourselves on our cleaners developing relationships with their clients to allow clients to feel comfortable with staff and provide consistency with cleanings.

 

What if our cleaner is no longer with the company? Each cleaner adds notes to your home on the company app so that if they are sick or decide our company is no longer for them, you will continue to have trained staff to allow cleaning to be consistent. You will also be notified asap if that were to occur.

 

How do I make payment?

Invoicing will be sent via email every Monday morning the same week prior to your cleaning. We use quickbooks to generate invoicing. Payments can be made right online via credit card, ach checking account or Apple Pay. We can also set up automatic withdrawal with your ach checking account. You will receive a receipt via email as well. You have a ten day grace period to make payment from date of service although we would like payment on the date of service. 6% Pa sales tax is added to each cleaning.

 

Can I tip my cleaner? Yes tips can be added on when making payment online or staff may receive cash payments. Staff receive  of their tips.

 

Do I need to provide my own supplies? No, we will provide cleaning supplies that we use at each home and you will recieve a list of those supplies. If you would like something different then what is on the list you will need to provide that and let your cleaner or myself know prior to the cleaning

 

Do you clean windows?

We will clean the interior of a window at request of the client and spot check lower portion of the window and window sills but because of liability issues- we are unable to do exterior windows.

 

Do you wash dishes and do laundry?

No we are a cleaning service- not a maid service, so we do not provide these services

 

How are the floors cleaned?

Each employee has a shark vacuum with attachments, as well as a shark vacuum and a bona mop. We steam mop floors unless otherwise requested by the client. Other wise we would use the bona mop and a disinfectant spray on the floors.

 

Are you able to let me dog out while I’m not home? Unfortunately because of liability issues again we are not able to let dogs out. We are per friendly but if your dog is aggressive, we asked they be crated or in a room with the door closed so that staff feels safe.

 

Do I have to be home when the cleaning takes place? No it is not necessary for you to be home, and is preferred for you not to be home so that staff can move freely throughout the home. We will need access to your home either by key, lock code, garage code, or any other way you are comfortable with.

 

Do I have to clean before the cleaner comes?

You do not have to clean, but we do ask that you pick up toys, put away dishes and any other items in the home that may be an obstacle to the cleanse when cleaning. Our staff is there to clean, not organize, although we do offer that service for an additional fee.

 

When is it appropriate to cancel my cleaning? If someone is sick in your home then you may cancel cleaning up until 24 hours before your service without a cancellation fee. Your next cleaning though will have an extra $50 added on for the prior missed cleaning because it takes longer for the girls to clean a home that has not been cleaned in 4 weeks.

You are allotted one cancellation per year for vacation without a fee. Because we need to provide consistent schedule for the cleaners, anything more than

That you will be charged for the full cleaning. If you consistently cancel cleanings- more than 2 in a row or 3 in two months, we will no longer be able to provide service for you.

 

What if I am not happy with my cleaning or something is missed? Please call me asap if you are not happy with your cleaning so that we can immediately rectify the situation. Do not wait until week has passed. Either we can send your cleaner back out or provide a discount on your service for your next cleaning.

 

What if my cleaning lands on a holiday?

If we are closed then we will do our best to reschedule your cleaning or reach out to you to see if you would like us to come on a different day. Sometimes we are unable to reschedule due to lack of openings- if this is the case you would resume cleanings on your next scheduled date without a fee attached for the extra time.

 

Do you change linens? Yes- we can change linens for an additional $5 per bed and $5 per duvet.

 

Are you insured and bonded? Yes our staff is vetted with background checks and fully trained. The are w2ed employees and we are insured and bonded.